Policy on Privacy:
I appreciate you utilizing “Doctors”. We are devoted to safeguarding the security and privacy of your personal information because we sincerely appreciate your faith in us. Your shared information with us enables us to give you a first-rate “Doctors” experience. This privacy statement describes our global privacy practices for all of the services we provide. The terms “user”, “you”, and “your” refer to you as a user of “Doctors” services; “Doctors”, “us”, or “we” refer to “Doctors Limited”. The terms of use and privacy policy make up the general guidelines that control how you use our platform. Based on what you do on our site, you could be prompted to accept additional terms and conditions:
To enhance communication with our platform and establish it as a top provider of telemedicine services, we use some of the information we gather to help us identify potential risks and fraud (especially your IP address). We also use some of the information to generate analytics about how our customers browse and interact with the site or app, as well as to evaluate the effectiveness of our marketing and advertising campaigns.
Generally speaking, we use the personal data we gather to process any reservations made through our platform, interact with users, identify possible fraud or hazards, and send you updates or adverts about our goods and services when they match your preferences.
When you make a reservation, enter, submit, or access your personal information, we work hard to keep it safe by implementing international security standards and putting a number of security safeguards in place.
We make sure your visit to our site is as safe as possible by routinely scanning our application and website for security flaws and vulnerabilities. Our website is safeguarded by a web application firewall, which filters and keeps track of all internet traffic flowing through it. It also finds and blocks typical vulnerabilities at the application layer on the network edge. We offer the use of a secure server, and any credit or sensitive data you supply is transmitted using Secure Socket Layer (SSL) technology and entered into our “Payment Gateway Providers” database. This means that only people who have been granted special access rights to these systems—who are obligated to maintain the confidentiality of the data—can access this information.
An external source with industry-recognized certifications and audits houses our data. We make sure that every piece of information we have is password-protected and only accessible with multi-factor authentication. Only those with certain roles are able to examine the collected data, therefore not every member of the “DOCTORS” team may access any of it. We anonymize and encrypt your data while it’s kept on our servers to keep it private and add another level of protection in the event of a data breach. The relevant statutory retention period serves as the basis for determining how long personal data is kept on file. After that time, the relevant data is regularly erased, provided it is no longer required for the provision of our services.
We only process and keep your personal information for as long as is required to fulfill the storage purpose. Therefore, if we have your email address because we are providing you with specific services, we will keep it for the duration of the time that we are providing you with such services. In essence, we keep your information on file until your account is closed. You always have access to your account settings, where you can see the data we gather about you and request that it be deleted at any time.
5.Cookie Policy
Cookies are small files that a website or service provider transfers to your computer’s hard drive through your web browser (if you allow) that enable the site’s or service provider’s systems to recognize your browser and capture and remember certain information. • We use cookies to improve your experience for analytics and to show tailored offers based on your previous visits to our website. We also use cookies to help us aggregate data about site traffic and interaction so that we can provide a better experience and tools in the future. • If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies through your browser settings. Like most websites, if you turn off cookies, some of our services may not function properly.
6. Appointment Scheduling and Communication Methods
These involve arranging ways to contact medical service providers and schedule appointments through three methods:
• Facilities that allow the user to book an appointment via the website.
• Text chat services, known as “Chat”, which are a value-added service connecting the user directly with the medical service provider on the website.
• Video call service, which is part of the text chat services and connects the user directly with the medical service provider.
If the medical service provider cancels these methods at a later time, our website ensures that the user receives a confirmed appointment in the schedule. The “DOCTORS” platform reserves the right to share and store the information provided by the user with the medical service provider, whether it is text or video conversations, in accordance with the privacy policy. The platform, the owning company, or any entity entrusted with managing and operating the platform bears no responsibility for any incorrect medication or diagnosis provided by the medical service provider to the user. Similarly, the “DOCTORS” platform is not responsible for any inappropriate treatment of the user by the medical service provider or any difficulties in communicating with them.
Users may not access the services for purposes of monitoring their availability, performance, or functionality, or for any other benchmarking or competitive purposes.
• By using our platform, you agree that any information you share with “DOCTORS” or with any medical service provider is subject to our privacy policy.
• Do not infringe any intellectual property rights, publicity rights, or privacy rights of any third party.
8. Terms of Use for Medical Service Providers:
The “DOCTORS” website, directly or indirectly, collects information related to the profiles of medical service providers, contact details, and sessions. The website reserves the right to remove any profile as well as the right to display the profile of the service provider without notifying the concerned provider. This information is collected to facilitate interaction with end users and other users. If any information displayed on the website regarding you and your profile is found to be incorrect, you must notify us immediately so we can make the necessary adjustments. It is crucial to understand that you are fully and solely responsible for providing users with the best medical advice appropriate to their medical needs.
Remote consultation allows the doctor to assist in diagnosis, provide medical advice for treatment, or direct the patient to healthcare facilities where appropriate treatment is available or, if needed, to seek another doctor’s opinion. However, this consultation does not replace physical examination and clinical evaluation. Note that we do not practice, nor intend to practice, medicine. We facilitate the connection between the service-providing doctor and users who wish to obtain medical consultation and appropriate treatment. It is important to know that the “DOCTORS” platform will not be responsible for the ranking of medical service providers on external websites and search engines.
This content is considered confidential, and you should not copy, upload, share, or distribute these files. You are solely responsible for the materials you copy, share, upload, or download in any manner while using the services.
As a service provider, you are fully responsible for maintaining, protecting, and ensuring the safety of all your data.
The “DOCTORS” platform is not responsible for any loss or damage to your data, any costs or expenses related to making backups or restoring your data, or compensating for any damages incurred due to lack of data protection.
“DOCTORS” is also not responsible for providing the required devices or telecommunication facilities, including internet connectivity or communication services.
Users of this website are hereby informed that they are not permitted to host, display, upload, modify, publish, transmit, update, or share any information that is the property of another person and over which they have no legal authority, or that contains content that is offensive, hateful, racially or ethnically objectionable, disparaging, links to or encourages money laundering or gambling, or is otherwise intended to cause harm. Additionally, it cannot include any anything that violates existing laws, infringes upon any patent, trademark, copyright, or other intellectual rights, misleads the receiver about the source of the messages, is very offensive or frightening, impersonates another person, Software viruses and other computer code, files, or programs that aim to disrupt, destroy, or limit the operation of any computer resource pose a threat to the state’s unity, integrity, defense, security, or sovereignty, as well as friendly relations with other states, public order, and the ability to investigate crimes or defame other countries.
Additionally, users are not allowed to:
• Violating or attempting to violate the website’s or its content’s security or integrity.
• Sending any information over the website, including job postings, communications, or hyperlinks, that causes our site’s services to be interrupted or reduced.
• Willfully supplying inaccurate, incomplete, or erroneous information on the website.
• Sending other users any unsolicited messages.
• Navigating or searching the website using any engine, program, tool, agent, or other apparatus (such as robots, spiders, avatars, or intelligent agents).
• Making an effort to reverse engineer, decompile, disassemble, or decode any portion of the website.
• Reproducing in any way, shape, or form any of the information on the website or its content.
• Framing, hotlinking, or deeplinking any content from the website to us through third-party apps without permission.
• Getting around or turning off the software’s usage restrictions, digital rights management, and other security measures.
It is forbidden to access this information in violation of the aforementioned terms and conditions, to learn about it on your own, to have it delivered to you by another person, or to receive any of the aforementioned information in writing or via signed email.
Additionally, “DOCTORS” has the right to hold onto this data and any related records for a minimum of 90 days in order to provide it to law enforcement officials for possible investigations.
10. Law that Oversees and Dispute Settlement:
• You acknowledge and agree that the laws of the state shall apply to this agreement and any contractual obligations between “DOCTORS” and the user. Any claim, disagreement, or controversy arising out of or related to this agreement will be resolved through arbitration, with the right to use the courts and Egyptian judiciary for any disputes arising from your use of the website, its services, or the information it provides. All arbitration proceedings, including, but not limited to, any awards, will be conducted in Arabic or English, and the arbitrator’s decision will be final and binding on the parties involved.
The courts and the judiciary shall have exclusive jurisdiction over any dispute arising out of or relating to this agreement, your use of the website, or the services or information provided, in line with the aforementioned articles.
Should a competent court or arbitral tribunal rule that any provision of this agreement is unenforceable under applicable law, that provision will be deemed to be excluded from this agreement, and the remaining terms of this agreement will be interpreted as though the excluded provision were still in effect.
But in such scenario, the agreement will be read to accomplish the goal and intent of the excluded provision, as decided by such a court of competent jurisdiction or arbitral tribunal, to the greatest degree consistent with and permitted by relevant law.
11. Final Thoughts
No part of this agreement may be renounced, and no justification may be accepted, unless the business that owns the “DOCTORS” website signs a written consent form.
“DOCTORS” retains the right, at any time and for any reason, to update, alter, or modify these conditions and to post the updated version on the application. All “DOCTORS” services will be covered by the updated conditions, which take effect right away upon posting on the application. Put differently, the conditions that are in force on the day the service is rendered to you apply to the service that is rendered to you and as of the amendment’s effective date, your acceptance of the updated conditions means that you may continue to access and use the application and its services.
Any acknowledgment or waiver of a breach by you, whether expressed or implied, by the website does not imply endorsement, waiver, or justification for any other or subsequent breach.
Therefore, before using this platform, I certify that I have read these conditions of use and that I agree to all of its provisions.
12. Get in Touch
You can email us at info@doctorsapp.app if you have any questions about the privacy statement.
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